Book an Appointment

At our clinic, we believe that every pet is unique, and their medical approach should reflect that individuality. That’s why we offer tailored consultations with our experienced veterinarians, Dr. Messonnier and Dr. Drey, along with their dedicated teams. During your visit, you’ll have the opportunity to discuss your pet’s specific needs in detail to create the most effective treatment plan. We offer flexible consultation lengths of 30 minutes or 1 hour to ensure we have enough time to address your concerns thoroughly. If your pet requires more attention, we’re happy to schedule a follow-up appointment, as we prioritize each pet’s well-being while respecting our other scheduled patients.

We hope this message finds you and your pets well. We wanted to take a moment to remind you of our appointment cancellation and rescheduling policy to ensure a smooth experience for all our clients and their pets. We have recently encountered a high number of missed appointments. Please review the following policies to ensure a better understanding and adherence.

Same-Day Cancellations or Rescheduling:

A fee of $115 will be charged for cancellations or rescheduling with less than 24 hours’ notice. Timely notification is appreciated to allow us to accommodate other patients in need.

Echocardiograms and Ultrasounds with Traveling Radiologist:

If you cancel or reschedule less than 24 hours before your appointment, a deposit equal to 50% of the procedure cost will be required to reschedule. Our radiologist travels all over the DFW area with a very busy schedule and appreciates a timely cancellation notice.

Dental Cleanings with Dr. Shawn:

If you cancel or reschedule less than 48 hours before your appointment, a deposit equal to 50% of the procedure cost will be required to reschedule.

Technician Appointments:

If you miss a scheduled technician appointment without prior notice, a $45 fee will be charged. This fee will either be billed to your account or required to be paid before or during your next visit.

Late Arrivals:

A grace period of 10 minutes is allowed for unforeseen delays. If you arrive more than 10 minutes late, we will offer options for being seen as a work-in, drop-off admission, or
rescheduling, depending on our schedule.

Missed Appointments:

If you miss three appointments, we will terminate our veterinary-client- patient relationship.

Thank you for your understanding and cooperation. We look forward to seeing you and your pet at your next appointment.